Payments
We accept checks, electronic checks, Mastercard, Visa, and Discover Cards. Payments may be made at AlaskaTravel.com/payment or by calling us at 800-208-0200.
Deposits
If your total reservation price is less than $300 or you are booking within 60 days of travel we will ask you to pay in full at time of booking. For all other reservations, you can choose to pay our low 10% deposit if you plan to make your final payment by check or electronic check, or pay a 30% deposit if you prefer to make your final payment by credit card.
Final Payments
Any balance on your reservation is due 45 days prior to your first day of travel. We will email you a reminder approximately two weeks before your payment is due.
Changes and Cancellations
A 10% administrative fee will apply for changes or cancellations made up until 31 days prior to your first day of travel. Between 30 to 15 days prior to your first day of travel a 50% fee will apply. Within 14 days of travel, your package is non-refundable and non-changeable. The 10% administrative fee will be waived for guests who purchase our cancellation waiver or who purchase travel insurance through Alaska Tour & Travel. Groups, seven-day cruises, escorted tours, and wilderness lodges have additional restrictions. Ask your reservation agent or see your travel documents for more information.
Worry-Free Cancellation Waiver
Our cancellation waiver program allows you to change or cancel your reservation for any reason without a fee or penalty up until 31 days prior to travel. In addition, you will receive a refund for your trip in the event that you must cancel within 30 days due to a medical emergency or death within your traveling party, or a death within your immediate family. This waiver applies before and during your trip, as long as we receive cancellation notice at least 24 hours prior to your individual service dates. The waiver is not available for escorted vacation packages or Alaska cruises as indicated in your travel documents. The cancellation waiver costs 3% of covered services and is non-refundable. For more details visit AlaskaTravel.com/cw.
14 Day No Risk Booking Policy
Guests confirming their trip at least 60 days prior to travel will have 14 days to change their deposit and cancellation waiver choices, modify their reservation, or cancel their entire trip for a full refund.
Travel Insurance
Because we cannot make exceptions to our cancellation or change policies for any reason, including natural disasters and family or medical emergencies, we encourage all of our guests to purchase travel insurance. If you purchase travel insurance through Alaska Tour & Travel we will waive our 10% fee for changes or cancellations up until 31 days prior to travel. If you decide not to purchase travel insurance we strongly recommend that you consider our Worry-Free Cancellation Waiver. For more information on travel insurance please call us at 800-208-0200 or visit AlaskaTravel.com/insurance.
Payment Authorization
When you provide us your credit card or bank account information you are authorizing our company (Windsong Alaska Properties, LLC dba Alaska Tour & Travel) to charge your account for the travel services associated with your reservation. The amounts of any charges will be stated online, by email, and / or over the phone. This authorization will remain in effect until cancelled, and may be cancelled at any time by emailing accounting@alaskatravel.com. Payments by paper or eCheck are subject to an NSF fee of $25 (or the amount allowable by law), which may be automatically debited to your account for each NSF payment. Our eCheck option is only available for US banks. Guests from other countries should use a credit card or ask our staff for Bank Wire instructions.
Rate Changes
Rates are subject to change without notice and are not guaranteed until a deposit has been received by our office.
Tax Changes
Government tax rates are subject to change and will be based on the tax rate in effect on your date of travel.
ADA Notice
Please notify us in writing if you are confined to a wheelchair or are traveling with a motorized, non-collapsible wheelchair. Most ground and tour transportation options in Alaska, other than the Alaska Railroad, are not equipped with wheelchair lifts. We will make sure all suppliers are notified in advance, and suggest alternate arrangements where possible.
Photo ID Requirements
Make sure all members of your party bring a government issued photo ID. If you are cruising to Alaska, or any part of your trip takes you to Canada, you will need your passport. International visitors should consult their appropriate authority to determine documentation requirements.
Special Requests
Any requests you make for a specific hotel room type or amenity (for example view, bedding, roll away) will be forwarded to the hotel. These are requests only, and we cannot guarantee room features other than as described in your itinerary. Payment for incidentals, room upgrades, or extra services will be your responsibility.
Privacy Policy
Our company takes your privacy very seriously, and protection of your personal information is a top priority for us. All information collected by Alaska Tour & Travel will be used solely to assist customers in planning their Alaska vacation. We will not share, distribute, or sell your personal information, or use it for any other purpose. Please visit our privacy policy page to view complete details.
Limitation of Liability
We do business as Alaska Tour & Travel, which is a trade name for our parent organization Windsong Alaska Properties, LLC (the Company). The Company arranges lodging, activity, and transportation services for its customers. These services are provided by independent suppliers not owned, operated, or controlled by the Company. The Company is not liable for damages related to injuries, property loss, excess or hardship caused by or related to the services arranged by the Company; nor is the Company liable for failure to provide agreed upon services due to acts of God, governmental agencies, terrorism or other events beyond the control of this Company. In any case, the Company is not liable for the failure to provide service beyond the amount of the payment made to the Company for that service for the affected party. Travel insurance is recommended to mitigate the effect of unforeseen circumstances.
Contact Us
If you need assistance, or have questions about your trip or our reservation policies, please call our reservations office at 907-245-0200 or 800-208-0200, or contact us online.